Terms And Conditions
By placing an order on this website, you are agreeing to the following terms and conditions:
ORDERS AND CANCELLATIONS
Order Acceptance Policy
All orders and subscription requests received are subject to acceptance by La Focaccia ltd and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
Changes to your order
If you wish to change your subscription, please do so via the “My Account” area of the La Focaccia ltd website or by contacting us at . We’ll always do our best to make last-minute changes for you, but we can only guarantee changes that are requested not less than 24 hours before 10am . Failure to do so will result in the lapse of any rights to a refund or re-delivery.
To cancel your order, please let us know not less than 24 hours before 10am of the scheduled delivery day and we'll be happy to provide a full refund. You can also cancel by contacting us at emailing us before 10am . Failure to do so will result in the lapse of any rights to a refund or re-delivery.
We accept American Express, Visa and MasterCard credit and debit cards as well as Paypal.
All prices are stated inclusive of any applicable VAT, unless otherwise stated. All applicable delivery charges are set out explicitly in your order.
The ensure the freshness of our products we only offer next day delivery Tuesday-Friday. Any order placed after 1pm Monday-Thursday it will be processed and shipped the next working day. Any order placed on Thursday after 1 pm it will be processed and shipped the following Monday .
Collection are available from Monday-Friday from 10am - 5 pm.
La Focaccia delivers to any address within the United Kingdom, but do not deliver to PO boxes and BFPO.
We will make every effort to communicate your delivery instructions to your delivery provider, however we cannot guarantee that delivery instructions will be followed. Timed deliveries are not available.
When choosing the safe place instruction ex: "leave with neighbour", it is the your responsibility to first ensure that your neighbour accepts fresh food deliveries. In the event that a delivery is turned away due to the nature of your package, you will not be eligible for a refund or re-delivery.
Although our team will always try our best to ensure punctual delivery for our customers, La Focaccia cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier and delivery services that we use or anything else outside of La Focaccias' control.
In the event of a non-delivery (your meals not having arrived on their intended delivery date), please contact us at firstname.lastname@example.org. It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
Delivery will be complete when we deliver to the address which you specify when ordering. When ordering fresh produce, as it arrives chilled, it is important that you follow the storage instructions provided on our site. Failure to do so will result in the lapse of any rights to a refund or re-delivery.
If you change address, you must contact us at 48 hours before your order is due to arrive and ensure that no deliveries are sent out to the wrong address. We are unable to provide refunds or re-deliveries for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
Our produce are sent out in vacuum packaging to ensure they remain fresh. If the food we deliver to you does not seem fresh, please contact our Customer Support team at to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh food within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
While our meals are packed carefully to ensure they arrive in perfect condition, on occasion (and for reasons beyond our control) damage may occur in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged products within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
If you should have any concerns with your meals, please contact us at to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the un-fresh food within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your card.
While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don't arrive. If we fail to deliver your order (i.e. if your meals have not arrived on their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card.
Due to the perishable nature of our fresh meals, we are unable to accept returns. We offer our customers refunds or replacement delivery if our meals are not delivered to an acceptable quality, as detailed above.
CIRCUMSTANCES BEYOND OUR CONTROL
Adverse weather conditions
During adverse weather conditions (including but not limited to heavy snow, ice, flooding or high winds), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.
La Focaccia shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond La Focaccias’ reasonable control.
Whilst we agree to use all reasonable endeavours to ensure that the La Focaccia's service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any interruption of the La Focaccia's service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the La Focaccia's service impossible or impractical.
Subject to the exclusion above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the La Focaccia's service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
CUSTOMER AND RECIPIENT PERSONAL INFORMATION
During the checkout process, we ask for the following personal information:
Customer's email address
We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate. If there is an error with your email address or you do not receive an order confirmation with 2 hours please contact us immediately at email@example.com. Failure to do so will result in the lapse of any rights to a refund.
Customer's telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
Recipient's full name and address We require this information in order to deliver the meals you have ordered. It is vital that the recipient's address is accurate. We will also use the recipient's name and address for marketing communications from time to time.
These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Thank you for your order, and we hope your La Focaccia experience will be a pleasurable one.