Shipping and Packaging 

DELIVERY POLICY

The ensure the freshness of our products we only offer next day delivery Tuesday-Friday anywhere in UK. Any order placed after 1pm Monday-Thursday it will be processed and shipped the following working day. Any order placed on Thursday after 1 pm, it will be processed and shipped the following Monday.

Leeds area delivery:

We offer a next day delivery service Monday-Saturday. We offer this service if you live between the Leeds areas LS1 - LS28.

Collection are available from Monday-Friday from 10am - 3 pm.

 

La Focaccia delivers to any address within the United Kingdom, but do not deliver to PO boxes and BFPO.

 

We will make every effort to communicate your delivery instructions to your delivery provider, however we cannot guarantee that delivery instructions will be followed. Timed deliveries are not available.

When choosing the safe place instruction eg: "leave with neighbour", it is then your responsibility to first ensure that your neighbour accepts fresh food deliveries. In the event that a delivery is turned away due to the nature of your package, you will not be eligible for a refund or re-delivery.

 

Although our team will always try our best to ensure punctual delivery for our customers, La Focaccia cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier and delivery services that we use or anything else outside of La Focaccias' control. 

In the event of a non-delivery (your meals not having arrived on their intended delivery date), please contact us at lafocacciainleeds@gmail.com. It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.

Delivery will be complete when we deliver to the address which you specify when ordering. When ordering fresh produce, as it arrives chilled, it is important that you follow the storage instructions provided on our site. Failure to do so will result in the lapse of any rights to a refund or re-delivery.

If you change address, you must contact us at lafocacciainleeds@gmail.com 48 hours before your order is due to arrive and ensure that no deliveries are sent out to the wrong address. We are unable to provide refunds or re-deliveries for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.